What inspection do I need?
If you have received furniture that is faulty, not as described, damaged, or unfit for purpose, you may be entitled to make a claim under Section 75 of the Consumer Credit Act or through a Chargeback scheme via your bank or credit card provider.
To succeed with these claims, you need independent, professional evidence to prove your case. A written report from a qualified inspector is often required by banks, credit card companies, and courts to verify defects, condition, and whether the item meets the description or contract terms.
Below is a summary of our inspection services. Each produces a formal, court-admissible report specifically designed to support your claim. Click through to learn exactly what is checked and how it helps your case.
What items do we inspect?
The Furniture Inspection Company provides independent, expert inspections across every category of domestic and commercial furniture. We assess sofas and upholstered seating, fitted and freestanding kitchen units and cabinetry, garden and outdoor furniture, plus all household items including dining tables, chairs, beds, wardrobes and storage furniture. Our detailed inspections identify faults, poor workmanship, incorrect specifications, materials not as described, damage, or items that are unfit for purpose. Every inspection produces a formal, impartial, court-admissible report designed specifically to support Section 75 claims, Chargeback requests, retailer negotiations and legal proceedings, giving you the clear evidence you need to succeed with your dispute.
Why use our reports for your claim?
01
Fully independent and unbiased
At The Furniture Inspection Company, we act entirely independently of retailers, manufacturers and financial providers. We have no commercial interest in the outcome of your dispute, so our findings are always fair, objective and free from influence. You can rely on our assessment to be a true reflection of your furniture’s actual condition.
02
Accepted by banks, credit card companies, and courts
Our inspection reports are widely recognised and trusted across the UK financial and legal sectors. They are formatted to meet the evidence requirements of banks, credit card providers, trading standards and county courts, making them a valid and accepted form of proof for your case.
03
Complies with requirements for Section 75 and Chargeback claims
Every report we produce follows the specific guidelines needed to support Section 7 of the Consumer Credit Act and Chargeback claims. We document exactly what is required to prove faults, incorrect description or goods being unfit for purpose — giving you the evidence needed to succeed.
04
Includes photos, measurements, and expert observations
We back every written conclusion with clear supporting evidence. Our reports include detailed photographs, accurate measurements, material checks and expert analysis of workmanship and condition, leaving no doubt about the issues found or their likely cause.